OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
197 ratings and 122 comments received in the last 90 days.
18 March 2025
It was amazing experience from start to finish. Making me wish I had brought one sooner. Staff were fantastic and nothing was too much trouble.
18 March 2025
Very satisfied with our experience we were kept informed and delivery from order was much better than we expected
16 March 2025
Very good service
15 March 2025
Sam Newman is always helpful and explains everything well in detail.
13 March 2025
Though the delivery of my car was later than anticipated. Martin kept me updated and then was super helpful and attentive when I collected my car.
10 March 2025
Superb service and Adam kept in touch through the process, without being pushy. Extremely pleasant to work with him.
07 March 2025
Great communication from Emma who let me know as soon as there was a car coming up I would like, made the purchase process super easy. Delivery was scheduled for a time that worked for me and Emma explained everything about the new vehicle.
06 March 2025
Very helpful and friendly
05 March 2025
Again Sam is great. Very understanding of our needs and made our purchase run smoothly
17 March 2025
Polite, friendly, efficient.
17 March 2025
Clear pricing as expected, communication as requested by text due to work commitments, mini came back having had a clean and vacuum so looked great. Thank you.
14 March 2025
Everything's ok!
13 March 2025
Did a good job
10 March 2025
Kept me informed throughout and arranged for a warranty repair on a small issue
10 March 2025
Work was carried out quickly, also checked over the car for me.
10 March 2025
Very accommodating cleaned my car FOC
10 March 2025
Excellent service especially from Steven who facilitated the collection of my vehicle and its return. Jamie's service report is always thorough and helpful
09 March 2025
Helpful and friendly people
09 March 2025
The service representative Sam Pride did an excellent job.
21 March 2025
Very satisfied apart from the fact that we weren't told that we didn't have heated seats which really upset my wife. They were standard on our last Mini. A friend also recently bought a new Mini and was told they would be standard but they weren't.